TRUST CENTER
Legal & policies
Plain-language access to the terms, policies, and disclosures that govern the Shipr platform.
Contact the privacy teamDOCUMENT LIBRARY
Published policies
- Privacy PolicyEveryoneHow Shipr collects, uses, shares, and protects personal information across the driver app, the organization portal, and our services — and the choices and rights you have.Effective August 4, 2026
- Terms of ServiceFor businessesThe agreement between Shippers and Shipr for booking local deliveries through the Platform — acceptance, prohibited shipments, pricing, liability limits, and your responsibilities as a business customer.Effective August 4, 2026
- Fees & Pricing PolicyEveryoneHow Shipr calculates delivery fares, what additional fees may apply, how Drivers are paid, and how refunds and cancellations are handled.Effective August 4, 2026
- Lost or Damaged Package Liability PolicyFor businessesHow Shipr covers the goods in a shipment against loss or damage — the tiered declared-value coverage and fees, what is excluded, and how to file a claim.Effective August 4, 2026
- Driver Independent Contractor AgreementFor driversThe terms under which independent Drivers provide delivery services on the Shipr platform — covering the contractor relationship, eligibility and background checks, compensation, expenses, insurance, and taxes.Effective August 4, 2026
- Driver Eligibility & Screening PolicyFor driversWhat it takes to become and remain a Shipr Driver — minimum requirements, criminal-background and driving-record standards, how applications are reviewed and denied, identity verification, and vehicle and insurance requirements.Effective August 4, 2026
- FCRA Disclosure & AuthorizationFor driversThe federal Fair Credit Reporting Act disclosure and your written authorization for Shipr to obtain background and motor-vehicle reports through a consumer reporting agency to confirm your eligibility to drive.Effective August 4, 2026
- Driver Deactivation & Appeals PolicyFor driversWhen and why Shipr may suspend or deactivate a Driver, the notice you receive, and how to appeal — including a 14-day appeal window, independent review of every decision, and a full audit trail of each account-state change.Effective August 4, 2026
- SMS / Text Messaging Consent PolicyEveryoneWhat you agree to when you give Shipr your phone number for text messages, the categories and frequency of those messages, how to stop them, and how we record your consent.Effective August 4, 2026