HELP CENTER
Shipr Support
Help for drivers, businesses, and delivery recipients, with clear routes for account, delivery, payment, and privacy questions.
Email support01 · SUPPORT
Contact support
For help with the Shipr Driver app, your account, a delivery, payments, or anything else, email support@shiprsolutions.com. Include the email address on your account and, if it concerns a specific delivery, the approximate date and pickup or dropoff address.
We respond to support requests within 2 business days.
02 · SUPPORT
Privacy requests
To exercise your privacy rights — including requesting access to or deletion of your personal data — email privacy@shiprsolutions.com from the email address on your account. Our Privacy Policy explains what data we collect and how we use it.
03 · SUPPORT
Delete your account
Drivers can delete their account directly in the Shipr Driver app: go to the Account tab, then tap Delete account and confirm. If you no longer have the app installed, see how to delete your account for the email-based option.
04 · SUPPORT
Reporting an app problem
If you are reporting a bug in the Shipr Driver app, include your device model and build number — open Account → App Health to find it.
05 · SUPPORT
Terms and policies
The terms, policies, and disclosures that govern the Shipr platform are published in our Legal & Policies library.